Xbox Live is having issues
If you are having trouble on Xbox Live using accessing your purchased content or using streaming services like Netflix or Twitch, you’re not alone. Microsoft has issued service alerts for territories including the US, Europe and Australia to let us know their teams are working on the problems.
The issues span both Xbox 360 and Xbox One, as well as other Xbox media-related devices and services. You can stay up-to-date on progress by checking the service alerts for your territory at the Xbox Support page.